Privacy Policy - Hanover Family Health Team

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The Physicians and Staff at the Hanover Family Health Team are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information. This statement applies to personal health information in all forms: verbal, written and electronic. The personal health information we collect may include your name, date of birth, address, health history, record of your visits and the support you received during those visits.

We collect, use and disclose your personal health information to:

  • Treat and care for you
  • Plan, administer and manage our internal operations
  • Provide appointment reminders to you
  • Conduct risk management and quality improvement activities
  • Teach
  • Conduct research
  • Compile statistics
  • Comply with legal and regulatory requirements
  • Fulfill other purposes permitted or required by law

Your request for care implies consent for our collection, use and disclosure of your personal information for purposes related to your care as noted above. All other purposes would require your expressed consent.

You have the right at any time to withhold or withdraw your consent to disclose personal health information (subjecting to legal exceptions). You will be required to sign the appropriate form, which will be forwarded to the managers below.

We encourage you to contact us with any questions or concerns you might have. In most cases, an issue is resolved simply by telling us about it and discussing it. You can reach us at:

David Zago
Executive Director, Hanover Family Health Team
90 7th Avenue, 2nd Floor
Hanover, Ontario
N4N 1N1
519-506-4348 Ext 315

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner/Ontario. The Commissioner can be reached at:

Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8, Canada

Telephone: Toronto Area (416/local 905): (416) 326-3333
Long Distance: 1 (800) 387-0073 (within Ontario)
TDD/TTY: (416) 325-7539
FAX: (416)325-9195
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